Policies

Policies

Refill and Bottled Water Policies
- Our refilling options are charged per litre at a rate of 15 Ksh per litre.
- We offer a range of bottle sizes for refill, allowing you to choose the amount that suits your needs.

Delivery and Shipping Policies
- We provide free delivery services within Kilimani and up to 3km from our office in Hurlingham.
- For every additional kilometre beyond the initial 3km, a fee of 50 Ksh will be applied.
- Our aim is to ensure that your water reaches you conveniently and on time.

Refund and Exchange Policies
- Refunds can be requested under the following conditions: if the water received is not up to your standards, if the seal on the container appears broken upon delivery, or if any damage is observed that was not present when received.
- If you have any concerns, please reach out to us within 24 hours of receiving the water, and we will address your inquiry promptly.

Custom Branding Policies
- If you're interested in custom branding for your bottles, we're here to assist you.
- Any additional costs incurred for branding wrappers are the responsibility of the customer.
- We'll provide you with quotations based on your branding requirements, allowing you to choose options that align with your budget.

Tax and Compliance Policies
- We are fully tax compliant, adhering to regulations set by Kenya Revenue Authority (KRA).
- Our commitment to quality includes regular checks to ensure compliance with standards set by Kenya Bureau of Standards (KEBS).
- We maintain all necessary documentation to validate our adherence to these regulations.

 Privacy and Data Protection Policies
- Customer data is stored securely on Shopify, with encryption measures in place to protect your information.
- Rest assured that your privacy and data security are of utmost importance to us.

Contact Information
- For any inquiries or assistance, you can reach us at:
- Phone: 0792477737
- Email: tamuwaters@gmail.com

Your satisfaction and peace of mind are important to us, and we're committed to transparent and trustworthy business practices.

Terms and Conditions
- For a comprehensive understanding of our business interactions, please review our [Terms and Conditions].